Covid-19 Statement

Symptomatic Guests
If you, or anyone in your party is exhibiting any of the main COVID 19 symptoms at the time when you are due to arrive at the centre you must not attend. The main symptoms are:
 a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
 a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
 a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
Guests who become symptomatic at the Trust must isolate in their accommodation and arrange to return home as soon as possible.
We encourage all our guests to adopt good hygiene practices during their stay. We have hand-sanitation facilities throughout the centre and whilst on activity sessions. We have implemented enhanced hygiene measures at the centre and all of our activity venues.
Face Coverings and Social Distancing
Please bring suitable and sufficient face coverings for use during your stay. We advise that they be worn whenever you are within 2m of people not within your household/support bubble unless you are exempt from wearing them.
We will be following social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable) wherever possible during your stay. If close contact (under 1m) is needed to carry out an activity, this will be minimised as much as reasonably practicable and the additional measures needed to reduce risk are discussed with you before it is done.
We will adapt and modify activities where necessary to mitigate the risks of transmission in line with current government guidance and best practice guidelines. If you have any specific activity that you would like to take part in during your stay, please contact us before you come to let us know.
Mealtimes and Food/Drink facilities
Dining space has been increased where required to allow for social distancing in place. We may be using additional spaces for some guests to eat in during their stay. Anyone who is extremely clinically vulnerable is welcome to eat meals in their bedrooms. You are still welcome to bring any food and snacks with you to keep in your room that you may require for the week beyond the three daily meals supplied.

Risk of transmission
If there are any members in your group who have health conditions, disabilities or behaviours that could potentially put either themselves, Calvert Lakes staff or other guests at higher risk of infection from COVID-19, then please let us know so that we can carry out a personal risk assessment. Individuals for whom a personal risk assessment must be completed include, but are not limited to:
a) Those who cannot follow social distancing guidelines – no challenging behaviour
b) Any challenging behaviour resulting in physical contact
c) Behaviours in which transmission of bodily fluids are high-risk including biting and spitting
d) Respiratory tract suctioning, including oral suctioning
e) Persistent cough (non Covid-19 related)
f) Displays challenging behaviour when other people wear face coverings

VehiclesWhen guests do travel in our minibuses, we ask that all passengers wear a face covering (unless exempt from doing so) and social distancing guidance is adhered to wherever possible. Guests who wish to travel in their own vehicles are welcome to do so.


On arrival please send one person only in your group into our reception area to let us know that you have arrived. We will then introduce you to your group instructor and give out keys for your room/s. Rooms will be ready at 4pm and departure time is 9.30am.

Covid-19 Safety Policy
For more information about the measures we will be taking, please call us on 017687 72255.

Covid Cancellation Policy