Covid-19 Statement

Calvert Lakes centre is planning to re-open to residential visitors in June 2021 and we are continually reviewing and updating our Covid-19 measures in line with government advice. Calvert Lakes will always put the safety of our guests and staff first and we are working hard to ensure our guests can continue to come and enjoy the facilities and activities we have to offer here in the Lake District in the knowledge that we are taking the steps required to maintain a COVID Secure facility.

The actions we are taking to ensure the safety of visitors and staff include those listed below:

COVID Secure Measures:
We have put in place COVID security measures in all aspects of our operations and there is signage around the centre that acts as a reminder to our, and government, policies that are currently in effect. We have taken all relevant measures to reduce the risk of transmission throughout the premises and while on activities.  It is the responsibility of the participant/carer / family member/support worker to ensure that they, and those they visit with, follow current government advice given to the general public including:

  1. Regularly sanitise/wash hands HANDS
  2. Wear a face mask (if not exempt) FACE
  3. Maintain social distancing SPACE

If there are members in your group that you think will be unable to adhere to these measures, then please highlight this to us at the point of booking as we have additional measures which can be implemented. When not involved in activities, guests are asked to abide by all relevant government guidance that exists for them.

Catering and Mealtimes:
The dining area may be closed outside of meal times and food may be served by Calvert Lakes staff from behind screens in the servery, or via table service if required to maintain social distancing. If necessary, seating plans will be displayed for each meal in the entrance foyer of the dining room with guidance on each table of the COVID secure measures in place for that service.

There may be a separate entrance and exit with a one-way system in place. Drink making facilities will also be in each guest room. You are welcome to bring any food and snacks with you to keep in your room that you may require for the week beyond the three daily meals supplied.

Communal   Spaces:
If necessary, the bar/games room can be arranged to comply with social distancing rules. All current government guidance will be adhered to. Sanitising equipment is in place so that equipment such as pool cues can be wiped before and after use.

Pool and Sensory Room: 
The swimming pool is currently undergoing refurbishment and we intend to open for residential guests in August. We remain closed to the public until further notice.

Intense Cleaning and Disinfecting:
We have increased the cleaning and disinfection frequency throughout the centre, paying attention to high-frequency touchpoints, with as much ventilation of public areas as the layout and weather allows.

Sanitising Stations:
We have installed alcohol-based hand sanitising units in all guest and staff areas throughout the centre. Additionally, there will be a number of signs throughout the centre reminding residents and staff to use hand-sanitiser frequently.

Reception:
There is a protective screen at the reception desk to separate those checking in or making in-person enquiries with the reception staff.

Bedrooms and Accommodation Corridors:
These will be cleaned and disinfected on changeover days using our normal cleaning techniques, disinfectants and equipment. In addition, bedrooms may be further treated using disinfectant fogging machines. In order to allow for this extra level of disinfection, accommodation may not be available until 5pm on arrival days and guests will be asked to vacate their accommodation by 9.30 am on the day of departure.

Where possible, to assist with cleaning and disinfection, non-essential soft furnishings will be removed from bedrooms. To reduce the risk to guests and staff, whilst there will be enhanced cleaning of public areas, guest bedrooms and en-suite bathrooms will only be cleaned by our housekeeping team once guests have vacated their rooms.  As per government guidance, bed linen will be washed in accordance with the manufacture’s guidance – our normal practice is at a temperature of 60 degrees centigrade.

Team Training:
All staff members have gone through a COVID-19 hygiene and prevention training course suitable to their positions. Team members may also wear PPE provided to them by Calvert Lakes where our risk assessments deem this to be required.

Activity Provision:
An overview and/or individual activity risk assessments are available upon request. Please contact the centre for more details.

Stables:
Until further notice, visits to the stables will not feature as part of weekend or 5 day activity breaks delivered by Calvert Lakes. However, the stables may be providing riding on a session by session basis to current local riders and as part of their RDA remit. Any new riders are welcome to contact the riding stables to be put on the waiting list or enquire about non-riding activities.  Please contact them directly on 017687 72250 to discuss, including requesting access to the riding stables risk assessment.

 

If you would like to see our full risk assessments or request more details then please get in touch.