Calvert Lakes centre re- opened to residential and day visitors in August and we are continually reviewing and updating our Covid-19 measures in line with government advice. Calvert Lakes will always put the safety of our guests and staff first and we are working hard to ensure our guests can continue to come and enjoy the facilities and activities we have to offer here in the Lake District in the knowledge that we are taking the steps required to maintain a COVID Secure facility.
We have identified a number of possible risks and worked on mitigating actions and procedures, which has resulted in a reduction in our capacity and some changes to the activities we offer and how they are delivered.
The actions we are taking to ensure the safety of visitors and staff include those listed below:
Rooms are only to be shared by people from the same household/support bubble. There will no longer be unaccompanied individuals who arrive separately sharing a room on our Adults courses. For larger groups, Group Leaders are responsible for who can share, which may result in more rooms being allocated to a group than was the case pre-COVID. There are no public toilets/changing rooms or self- service drinks areas in the centre. Guests are asked to only use the facilities in their room.
COVID Secure Measures:
We have put in place COVID security measures in all aspects of our operations and there is signage around the centre acts as reminder to our, and government, policies that are currently in effect. We have taken all relevant measures to reduce the risk of transmission throughout the premises and while on activities. It is the responsibility of the participant / carer / family member / support worker to ensure that they, and those they visit with, follow current government advice given to the general public including:
- Regularly sanitise/wash hands HANDS
- Wear a face mask (if not exempt) FACE
- Maintain social distancing SPACE
If there are members in your group that you think will be unable to adhere to these measures, then please highlight this to us at point of booking as we have additional measures which can be implemented. In line with government guidance, whilst delivering activities, we can operate in a COVID-secure manner in line with our risk management process and as such are exempt from the ‘rule of six’ as applied to domestic settings. When not involved in activities, guests are asked to abide by all relevant government guidance which exists for them.
Catering and Mealtimes:
Face masks are a legal requirement when standing or moving around the dining room (unless exempt). The dining area may be closed outside of meal times and all meals (including drinks) will be served by Calvert Lakes staff from behind screens in the servery, or via table service if required to maintain social distancing. There will be a seating plan displayed for each meal in the entrance foyer of the dining room and there is guidance on each table of the COVID secure measures in place for that service.
There is a separate entrance and exit with a one-way system in place. Drink making facilities will be in each guest room. You are welcome to bring any food and snacks with you to keep in your room that you may require for the week beyond the three daily meals supplied.
The bar / games room has been arranged to comply with social distancing rules and the ‘rule of six’. It is a legal requirement to wear face masks in this area unless seated. Table service is in place during the opening hours of the bar for drinks, snacks and souvenirs and payment is by card only (contactless dependent on value). Sanitising equipment is in place so that equipment such as pool cues can be wiped before and after use. The toilets in the games room are not available for guests. The games room must be vacated each evening by 10pm.
Pool and Sensory Room:
The swimming pool and sensory room are open for our residential guests only. We remain closed to the public until further notice. Both the pool and the sensory room will have specific slots available for residents during their stay. The changing rooms remain closed in the swimming pool and guests are asked to change in their bedrooms. The sauna is currently closed. Use of the sensory room is limited to one household/support bubble per time slot. Both will be subject to additional cleaning by Calvert Lakes staff.
Intense Cleaning and Disinfecting:
We have increased the cleaning and disinfection frequency throughout the centre, paying attention to high frequency touch points, with as much ventilation of public areas as the layout and weather allows.
We have installed alcohol-based hand sanitising units in all guest and staff areas throughout the centre. Additionally, there will be a number of signs throughout the centre reminding residents and staff to use hand-sanitiser frequently.
There is a protective screen at the reception desk to separate those checking in or making in-person enquiries with the reception staff.
Bedrooms and Accommodation Corridors:
These will be cleaned and disinfected on changeover days using our normal cleaning techniques, disinfectants and equipment. In addition, bedrooms will be further treated using new disinfectant fogging machines. In order to allow for this extra level of disinfection, accommodation will not be available until 5pm on arrival days and guests will be asked to vacate their accommodation by 9.30am on day of departure.
Where possible, to assist with cleaning and disinfection, non-essential soft furnishings will be removed from bedrooms. To reduce the risk to guests and staff, whilst there will be enhanced cleaning of public areas, guest bedrooms and en-suite bathrooms will only be cleaned by our housekeeping team once guests have vacated their rooms. As per government guidance, bed linen will be washed in accordance with the manufacture’s guidance – our normal practice is at a temperature of 60 degrees centigrade.
All staff members have gone through a COVID-19 hygiene and prevention training course suitable to their positions. Team members may also wear PPE provided to them by Calvert Lakes where our risk assessments deem this to be required.
An overview and/or individual activity risk assessments are available upon request. Please contact the centre for more details.
Until further notice, visits to the stables will not feature as part of activity breaks delivered by Calvert Lakes. However, the stables will be providing riding on a session by session basis to current local riders and as part of their RDA remit. Any new riders are welcome to contact the riding stables to be put on the waiting list or enquire about non-riding activities. Please contact them directly on 017687 72250 to discuss, including requesting access to the riding stables risk assessment.
Please call us on 017687 72255 if you would like to discuss more detail on our COVID-19 policies.