How do I get to the centre?

Click here to go to Google maps

How do I make a booking?

Following a discussion with our Bookings Team confirming group size and availability, cost, date of visit, duration of stay, nature of disabilities of the group etc, we can make a ‘provisional’ booking with the group leader. The provisional booking will secure your booking for 1 month.

We will confirm the details of the provisional booking by email (and will include various booking related forms, eg Booking Form, Medical Form etc), and you as the group leader will then have 1 month to confirm the booking by paying a deposit of £50 per person attending and returning a completed Booking Form.

Following this, you will have a confirmed booking; we will send an invoice out by email 12 weeks before the start of your visit, requesting the outstanding amount to be settled which is due 8 weeks before your arrival.

It is vital that we receive a Medical Form for EVERY member of your group/family/school visiting (all pupils, cares, staff etc!) – these can be downloaded here if need be.

Group bookings of 12 or more will receive a call from our Activities Team, for a pre-visit discussion, typically 2-4 weeks before the start of your course. We will discuss your aims and particular requests of the group, and will strive to customise your visit accordingly.

What is included in the cost?

We run a number of different types of residential courses here at the Calvert Trust, so is important to understand what the cost of each course includes, in regards to for example, activities on offer and duration of stay. Our specialist themed courses can include very specific activities or excursions on offer, however the following usually still applies, unless specified.

The cost of an activity course will typically include:

  • Ensuite accommodation (based on 2 people sharing a room)
  • Activity programme (usually one morning and one afternoon session/full day)
  • Associated transport to and from the activities
  • Specialist equipment and kit required for activities
  • Waterproofs and waterproof footwear can be provided (but you are recommended to bring your own).
  •  Catering:
    • On arrival day: a 3-course evening meal
    • During your stay: cooked breakfast, lunch and 3-course evening meal – read more about the food on our Food and Dining page
    • On departure day: a cooked breakfast
  • Use of the hydrotherapy pool and sensory room (if available), Games and TV room

The price does not include:

  • Own transport to and from the Centre on arrival and departure days *
  • Spending money during your stay (for example, in our small bar or tuck shop)
  • Breakfast or lunch on arrival day, nor lunch or evening meal on departure day
  • Individuals staying in a room on their own (ie single room supplements apply)

* We can pick up guests from Keswick Town Centre for free, or from Penrith Rail Station for a fee. Please note that we need to confirm this with you prior to your arrival if you would like this service.

Please note: prices shown or quoted are for EVERY person attending the Centre (service users, carers, staff etc) and is based on 2 people sharing a room.

If you have any questions about what your course does or doesn’t include please get in touch with us.

Do you have an overview of information for Group Organisers?

Downloadable here, our Group Organisers Information sheet covers the information in our Visitors Information sheet, but in more detail. It also includes our cancellation charges and our group size policy.

Our Group Pricing Policy

For groups looking to book at any time of year, we have a group pricing policy starting at a minimum group size of 12 people.

This increases in ‘price bands’ of 6 people, up to a maximum of 60 (ie the next ‘price band’ up is for 18 people, then 24, then 30 etc). If you therefore have a group of, for example, 22 people, you will pay for 24 in total, although you will be better off bringing 24 if you can! If your group is smaller than 12, then we recommend a suitable Adults or Families course if applicable to your group, although these are run on set dates throughout the year.

Please note: all prices quoted are for EVERY person attending a group course (service users, staff or care support etc) and is based on two people sharing a room.

Do you have an overview of information for visitors who haven’t been involved in booking the trip?

Our Visitors Information sheet can be downloaded and covers a variety of subjects including  kit requirements, our location, meal times and other useful information.

Do all attendees have to come with a family member or carer?

We do not provide any care support at all, so if someone needs care in their daily lives they will need to come with someone to help with their care requirements. However individuals can come without care if they don’t need it at all, or if they have low support needs and are attending a ‘Buddy’ course.   All attendees coming without care support will need to complete an Unaccompanied Individuals Information form. Download Unaccompanied Individuals form here.

How do you know the full requirements of my group in terms of disabilities and additional equipment?

We ask all groups to supply in advance a ‘Disability List’which asks specific questions on type of disability and level of mobility for each individual, just click here to download. More detailed information should also be put on each attendee’s medical form.

How do I get to the centre?

We are 4 miles NW of Keswick on the A591 and for SatNav our postcode is CA12 4QD,  just click here to go to Google maps. If you are a resident coming by public transport we can pick you up for free from Keswick Bus Station, or from Penrith Railway Station for a charge. Please call 017687 72255 for more details on pick-ups.

Can you tell me more about the food?

We take our food very seriously here at the Calvert Trust. We pride ourselves that we freshly make or prepare all meals in our open-plan kitchen by our very own chefs. Click here to read more.

I’ve misplaced my Medical Form, can I have another?

Sure – just click here to download another.

Do you have lifeguards at your hydrotherapy pool?

We don’t have lifeguards at our pool, so at least 1 competent adult per group needs to do an induction covering safety, alarms and water features; more details on everything to do with the pool can be found on our Water Centre page.   If you are coming as a group leader or carer in a professional capacity, in addition to doing the induction you will also need to do a pool risk assessment for your group. A sample risk assessment can be found here.

What qualifications do the instructors have for the activities?

Our Activities Team have a variety of qualifications associated with coaching and instructing, as well as relevant driving licenses for minibuses and towing trailers, first aid and safeguarding. Just click here to download the complete list.

Do you have risk assessments for all your activities?

Everything we do at the Calvert Trust is fully risk assessed and we hold a variety of relevant licenses for our activities, as well as processes for security, safeguarding and a variety of emergencies.   We have a summary of all our risk assessments in one document, but can answer additional specific questions on request.  (Click here to download Risk Management Summary)

Are you a licenced activities centre?

Yes, we are licensed by the Adventure Activities Licensing Authority (AALA) who are an independendent organisation who inspect centres such as ours on behalf of the Health and Safety Executive. Click here to download our AALA licence.

What do you do with the data you collect?

Due to the nature of our business, we have to collect data for a variety of reasons, including medical details for every attendee which we need before allowing residents to stay overnight or partake in activities. Please be assured however that we comply with all rules and regulations regarding data protection and permissions.   If you would like to know more our Privacy Policy can be found here.

Can we leave feedback following our visit?

While we very much hope that everyone who comes to the centre has a great time we are always looking for ways in which we can improve and adapt what we do. We encourage residents to fill out our customer feedback form while you are, but if you were unable to do this, you can link through to the survey here.